At Bakes n Flowerets, we take pride in delivering fresh flowers, delicious cakes, and high-quality gifts. Because our products include perishable items, we maintain a strict return and refund policy to ensure fairness and efficiency. Please read the terms below carefully.

1. No Standard Returns

Due to the perishable and personalized nature of our products (such as fresh flowers, cakes, and customized items), we do not accept standard returns or exchanges if you change your mind after an order has been prepared or delivered.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, we will gladly arrange for a replacement or issue a refund under the following conditions:

• Reporting Window: You must report the issue to our customer support team within 48 hours of the delivery time.
• Proof Required: You may be asked to provide photographic evidence of the damaged or incorrect item to help us evaluate the claim.

3. Refund Options and Timelines

Once your claim for a damaged, defective, or incorrect item is verified and approved, you can choose from the following remedies:

• Product Re-delivery: We will dispatch a fresh replacement item at no additional cost to you.
• Store Credit / Gift Voucher: A refund can be issued as a digital store credit or gift certificate, which will be available in your account within 24 hours.
• Original Payment Mode: The refund can be credited back to your original debit card, credit card, or digital wallet. This process typically takes 7 to 10 working days to reflect in your account, depending on your bank's processing times.

4. Duplicate Orders and Cancellations

• Accidental Duplicate Orders: If you accidentally place a duplicate order, a full refund will be processed, provided you notify us before either order has entered production or dispatch.
• Cancellations by Bakes n Flowerets: In the rare event that we are unable to fulfill or deliver your order due to stock unavailability or logistical constraints, we will issue a complete refund immediately.

5. Non-Refundable Scenarios (Failed Deliveries)

We cannot offer refunds, redeliveries, or store credit if a delivery fails due to circumstances beyond our control. This includes situations where:

• The delivery address provided by the customer is incorrect or incomplete.
• The premises are locked, or security refuses entry at the time of delivery.
• The recipient's phone number is incorrect or unresponsive when the courier attempts contact.
• The recipient is unavailable or explicitly refuses to accept the delivery.

6. How to Raise a Claim

To report an issue with your order or request a refund/replacement under this policy, please visit our website and get in touch with our team through the options listed on our Contact Us page.