At Bakes and Flowerets, we take pride in delivering fresh and high-quality bakery items and flowers. Customer satisfaction is very important to us. This Refund & Return Policy explains how we handle cancellations, returns, and refunds.

1. Order Cancellations

• Orders can be canceled Before shipping of placing the order for a full refund.

• Once preparation or delivery has started, cancellations are not possible.

2. Refund Eligibility

We offer refunds or replacements only in the following cases:

• You receive a damaged, spoiled, or incorrect item.

• Delivery was not made due to our error.

• Payment was deducted but the order was not confirmed.

Refunds will not be issued in cases where:

• The item was not liked due to taste preferences.

• The delivery address provided was incorrect or incomplete.

• The recipient was unavailable to accept the order at the delivery time.

3. Return Policy

• Due to the perishable nature of cakes, pastries, and flowers, returns are not accepted.

• If you receive a damaged product, please contact us within 24 hours with photos as proof.

4. Refund Process

• Approved refunds will be processed within 5–7 business days to your original payment method.

• In some cases, a store credit or replacement may be offered instead of a refund.

5. Contact Us

If you have concerns about your order, please reach out to us immediately: